Effective Date: October 18, 2025
Last Updated: October 18, 2025

1. Introduction

At MedInnovate.org, we are committed to providing high-quality digital health education and innovation support. This Refund Policy outlines the terms under which refunds may be granted for our online courses, programs, or related services. By purchasing or enrolling in any course or service on MedInnovate.org, you agree to this policy.

2. General Policy

All purchases made on MedInnovate.org are considered final once payment has been successfully processed. However, we understand that circumstances may arise that require a refund. We review each request on a case-by-case basis in accordance with the terms below.

3. Eligibility for Refunds

Refunds may be considered under the following conditions:
a. You experience technical issues that prevent access to the purchased course and the issue cannot be resolved by our support team within a reasonable time.
b. You were charged in error or for a duplicate transaction.
c. The course or service you purchased was canceled or discontinued by MedInnovate.org before you could access it.

Refunds will not be issued in the following cases:

• You have already accessed or completed a significant portion of the course content.
• You changed your mind after purchase.
• You failed to meet system or connectivity requirements on your end.
• You did not use the course or service within the access period provided.

4. Refund Request Process

To request a refund, please contact our support team within seven (7) days of purchase.
Include the following details in your request:

• Full name
• Email address used for registration
• Course or service purchased
• Date of purchase
• Reason for the refund request

All requests should be sent to: support@medinnovate.org

Our team will review your request and respond within five (5) to ten (10) business days. If approved, the refund will be processed to your original payment method.

5. Refund Method and Timeline

If a refund is approved, funds will be returned using the same payment method used for the original transaction. Processing times may vary depending on your bank, credit card provider, or payment platform but generally take between 7–14 business days after approval.

6. Course Cancellations or Platform Errors

If MedInnovate.org cancels a course, event, or service due to unforeseen circumstances, registered users will be offered one of the following options:

• A full refund, or
• Enrollment in an alternative course or program of equivalent value.

7. Subscription or Membership Plans

If you have subscribed to a recurring membership or access plan, you may cancel your subscription at any time. However, payments already processed for the current billing cycle will not be refunded. Future renewals will be canceled upon your request.

8. Third-Party Payments

If you enrolled or paid through a third-party platform (such as a payment gateway, marketplace, or affiliate site), refunds must comply with that provider’s refund policies. MedInnovate.org is not responsible for delays or issues arising from external payment systems.

9. Non-Transferability

Refunds, course credits, and access rights are non-transferable and may only be issued to the original purchaser or registered account holder.

10. Policy Updates

MedInnovate.org reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page with a revised effective date. Continued use of our platform after changes are posted constitutes acceptance of the updated policy.

11. Contact Information

For any questions or clarification about this Refund Policy, please contact:

Email: support@medinnovate.org
Website: www.medinnovate.org
Location: Nairobi, Kenya